CERTIFICATE PROGRAM:
"Training Manager Certificate: Managing the Training Function for Bottom Line Results"

Live & Online

With the right practices, any training program can accelerate performance while delivering economic benefits... and as a focused and practical manager of a training function, you can lead the charge within your own organization. In this certificate, focus in-depth on effective methods to manage the entire scope of your organization’s training effort. You will examine practical ways, sound techniques, and proven ideas to manage your organization’s training and yield tangible, bottom-line results.

This certificate program is designed for training managers, training coordinators, and “departments-of-one” who run a training function for an organization or business unit, or those interested in joining their ranks. As part of this session, you’ll receive the Training Manager’s Tool Kit, which contains a Training Department Benchmarking Tool, 100-point Classroom Instructor Skills Inventory, and a Performance Improvement Plan.

Online certificate program starts on September 30, 2010. See full schedule below. Register now!

Training Manager Certificate: Managing the Training Function for Bottom Line Results

• Melissa A. Smith
  Senior Instructor,
  VP of Program Development, The Training Clinic
   
• Maria Chilcote,
  Senior Instructor,
  VP of Client Development, The Training Clinic

SESSION ONE

• Certificate introduction and objectives
• Set personal objectives for the session

Unit 1: Manage a Training Function

• Stay up to date- trends in training
• Identify key training and development roles
• Define and create your vision, mission and training function priorities
• Learn tips on keeping your sanity as a staff of one
• Conduct a training department systems audit
• Manage and develop the training staff

Unit 2: Internal Consulting Skills

• Determine where are you in the life cycle of a training department
• Compare traditional training and performance consulting approaches
• Use a continuum of internal consulting roles
• Analyze your role in the organization
• Identify who are your clients

SESSION TWO

Unit 2: Internal Consulting Skills (Cont'd.)

• Use an eight-step consulting process
• Differentiate between a trainer vs. consultant vs. change agent

Unit 3: Diagnosing Problems

• Identify special assessment issues
• Examine the manager’s role in using nine training department audit tools
• Determine if training Is the answer
• Make vague training needs specific
• Sort out training needs vs. wants

SESSION THREE

Unit 3: Diagnosing Problems (Cont'd.)

• Use training design tools to diagnose problems

Unit 4: Developing a Plan

• Learn the ten components of a performance improvement plan
• Decide whether to use existing materials or create new ones
• Review a performance improvement plan example
• Identify criteria for reviewing training proposals
• Use a tool to compare training delivery methods

Unit 5: Build a Partnership with Management and Learners

• Check your influencing style
• Be more responsive to the organization

SESSION FOUR

Unit 5: Build a Partnership with Management and Learners (Cont'd.)

• Apply strategies to market your programs effectively
• Develop three-way partnerships

Unit 6: Transfer of Learning

• Define transfer of learning
• Identify barriers to transfer of learning
• Determine whose job is it to apply what's been learned
• Review post training performance analysis
• Learn how to conduct "level three" evaluation to measure learning transfer

Unit 7: Managing the Budget

• Cost justify training
• Create a training cost framework
• Conduct a cost-benefit analysis (ROI)
• Find performance indicators to demonstrate training’s benefit
    
• Consulting Approach Application discussion

WORKSHOP OBJECTIVES:

By the end of the workshop, as a participant you will be able to:

• Develop a vision, mission and function priorities statement.
• Identify how to use department systems audit tools to benchmark your function and identify areas for improvement.
• Identify and use eight steps in the internal consulting process.
• Practice ways to anticipate the changing training needs in your organization.
• Identify when to use nine types of assessment tools to determine training needs.
• Practice how to gain management's commitment to performance improvement.
• Use a nine-part plan to build alliances and work successfully with line managers and employees.
• Learn how to contract for results, not just training activities.
• Identify essential elements of a performance improvement plan.
• Identify techniques to market your training function.
• Keep up to date with new training trends.
• Evaluate how you supervise and develop a training staff using a 100-competency tool.
• Develop an action plan to get results.
• Identify methods to cost justify training and monitor a training budget for classroom and online training programs.
• Use post training performance analysis as a tool to identify what hinders the transfer of learning.
• Identify specific techniques to involve managers in transferring learning.
• Identify how a learner's active role during training influences transfer of learning.

WHO SHOULD ATTEND:
Those who manage a training function, are a “department-of-one”, and those who aspire to training management will find these three fast-paced days engaging and full of proven ideas, tools, tips, checklists, and more.

PREREQUISITES: There are no prerequisites. This session recommended for training managers, department-of-one, training coordinators, performance consultants. Some knowledge of training design and presentation is helpful, but not required.

This course is comprised of four (4) live online sessions. Below are the dates of live sessions for the next offerings of this program. All sessions start at 1:00 pm Eastern Time (New York time). See below for the time of the sessions listed in various time zones.

All sessions start at 1:00 pm Eastern Time (New York time). Here is the time of the sessions listed in various time zones:

	• 10:00 am - 1:00 pm	Pacific Time (PT)
	• 11:00 am - 2:00 pm	Mountain Time (MT)
	• 12:00 pm - 3:00 pm	Central Time (CT)
	• 1:00 pm - 4:00 pm	Eastern Time (ET)
	• 5:00 pm - 8:00 pm	Greenwich Mean Time (GMT)

For times in other cities, visit this link. Live sessions will be recorded for those who wish to go back and review or who must miss a live session.

Register for this certificate program now to reserve a virtual seat. See below.

Train as a Team and Save!
For questions on group discounts, call 612.340.4742, or contact us for details.

REGISTER NOW: