CERTIFICATE PROGRAM:
"Designing Training for the Workforce of the Future"

Live & Online

The workforce of the future will include Gen-Y employees who are often described as “entitled” and tied to technology, their grandparents who can’t afford to retire, increasing numbers of individuals with learning, physical, or psychological disabilities, Gen-Xers struggling to achieve some work-life balance, mobile workers who almost never set foot in the office, and global partners with different languages, cultures, and time zones. Yikes! How do we design and deliver training that meets all of their needs? This certificate gives you a heads-up on the key issues and new requirements that you will face, a look at some new options for design and delivery, and an opportunity to put these ideas into practice in your own work situation.

Certificate Program:

Designing Training for the Workforce of the Future

• Diane Gayeski, Ph.D.
  Professor of Strategic Communication, Interim Dean of Graduate and Professional Studies, Ithaca College
  Author Learning Unplugged

Increasingly, Learning professionals are expected to communicate in the language of business within their environment and with management. C-level decision-makers expect to see results from investment made in all parts of the business and learning and development is no exception. Learning must be accountable and communicated to management in terms they understand. This certificate is a practical and instructional approach to developing the business and communication skills of learning and training staff.

Through an interactive and practical approach you will learn the steps required to developing three essential areas of business acumen:

1. Finance Skills.
2. Partnership Skills.
3. Communication Skills.
    

Upon completion of this certificate, you will be able to:

• Acquire and polish basic business financial skills.
• Develop budgets and forecasts for accountability.
• Integrate evaluation and ROI measures for Management.
• Obtain internal buy-in and build internal support skills.
• Build partnerships inside T&D, with customers and suppliers.
• Communicate an effective business message for learning and development.
   

This certificate will:

• Work through the basic business financial terminology and required calculations.
• Link the results of learning initiatives directly to business strategy (Level 4.)
• Understand when to deliver ROI results and how to develop business impact outcomes.
• Create partnerships inside the organization transitioning T&D from a functional to an operational role.
• Ensure the organization understands learning’s role in the business strategy.

Session One
Unit 1: Laying the Groundwork for Business Acumen

• The rise of business acumen for learning professionals.
• Identifying why business acumen is important.
• Defining management’s concerns and focus.
• What management expects from you.

Unit 2: Building Your Business Skills

• Assessing your business basics.
• Defining the basis of all business assumptions.
• Introducing the financial statements.
• Explaining and developing each of the statements.
• The importance of financial analysis and why you need it.
• Defining the three types of financial analysis.

Unit 3: Developing Budgets and Forecasts

• Differentiating between budgets and forecasts.
• Defining the various types of budgets.
• Developing specific budgets.
• The relevance of financially breaking even.
• Conducting break-even calculation on budgets.

Session Two
Unit 4: Evaluating Training in Business Terms

• Disposing of evaluation preconceptions.
• Five concepts to effective evaluations.
• Thinking like management.
• Management concerns vs. Kirkpatrick.
• For Management it’s about results not “returns.”
• Conducting an evaluation for the training evaluation.
• Developing a “results-driven” statement for management.

Unit 5: Conducting a Learning ROI

• The primary and essential ingredients.
• Defining the formulas.
• Working through and ROI example.
• Defining and identifying intangible benefits.
• The five points you need to know.

Session Three
Unit 6: Partnering with the Business

• Time to get learning on the business “RADAR.”
• Understanding the internal audience: the required basics.
• Introducing a simulated business case.
• Challenges to internal business partnering.
• Senior Management expectations.
• Mid-level management expectations.
• Employee expectations.

Unit 7: Outsourcing and Vendor Management

• Defining outsourcing and its pros and cons.
• The 10 self-analysis question before outsourcing.
• Deciding between internalizing and outsourcing.
• The 8 self-analysis questions to ask about outsourcing.
• The 9 primary reasons to outsource learning.
• Writing a request for proposal.
• Evaluating vendor proposal bids and selecting the right one.

Unit 8: Communicating the Business Results of Learning

• Effective communication: What language are you speaking?
• The two questions you need to answer to communicate effectively.
• Communicating benefits over features.
• Types of benefits management recognizes.
• Cascading benefits – communicating real benefits.
   

This certificate is based on a combination on an instructional and case study approach. You will have an opportunity to utilize real-life examples provided in the session or from your environment to learn how to apply the skills presented in the workshop. Ajay will provide hands-on coaching and application of the newly acquired skills.
 

Training/Learning Managers/Directors/Coordinators, Chief Learning Officers, HR Managers/Directors/Coordinators, Trainers , Performance Consultants, Instructional Designers, HR professionals, consultants.
 

This course is comprised of three (3) live online sessions. Below are the dates of live sessions for the next offering of this program. All sessions start at 11:00 am Eastern Daylight Time (New York time). See below for the time of the sessions listed in various time zones.

For times in other cities, visit this link. Live sessions will be recorded for those who wish to go back and review or who must miss a live session.
 

Register for this certificate program now to reserve a virtual seat. See below.

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