FAQs


 

Customer Service Phone: 847.620.4486 (9am-6pm Eastern; Monday-Friday)
E-mail: registration@goeshow.com


Cancellations and Refunds

Should you need to cancel your Training Live + Online certificate registration, you must do so in writing — either via email to registration@goeshow.com or fax to (847) 277-7414 a minimum of 21 days prior to the start of the course.

Cancellations received by that date are subject to a $100 processing fee and the balance of your payment will be refunded. Refunds will be issued within 7-10 business days. Within 21 days prior to the course start date, we are happy to accept substitutions or issue a letter of credit, but no refunds will be given.

Lakewood Media Group reserves the right to cancel programs which do not meet minimum registration requirements. Should that occur, you will receive your choice of a refund or a credit to be used for another Training magazine face-to-face or online event.

Refunds are not issued for missed sessions.

See also "Transfer Fees".


Certificate of Completion

You have the opportunity to earn both a Certificate of Completion and an eBadge. To earn both you must log in for and participate in each live course using the login email and password provided and successfully complete any homework assignments by specified deadlines. Failure to do so will result in forfeiture of your Certificate of Completion and eBadge and no refund will be issued. (Archives of sessions are intended for reviewal purposes only.) Certificates of Completion will be mailed via the U.S.P.S. and eBadges will emailed to you after your course ends and any applicable homework has been submitted and reviewed by the course presenter. Be sure to add alerts@credly.com to  your ‘safe list’ so you receive your ebadge. If you do not receive your Certificate of Completion or eBadge within two weeks of successfully completing the course, please contact us to confirm your mailing address and email address. See also "eBadge".


CEUs

Both the Training Manager, Training Coordinator and How to Facilitate Training with Impact certificate programs offer CEUs. For additional information on CEUs offered for these courses, registrants can contact The Training Clinic at 800.937.4698.


Course Equipment

Please review your detailed course description carefully. You'll participate in online and collaborative activities in a number of ways, each designed to provide a unique means to interact and learn from experts and colleagues. All course delivery software operates at Internet connection speeds of 56.6 kbps or better, on PC, Mac and Unix platforms. Programs will use teleconferencing or VoIP (voice over Internet Protocal.) The login instructions emailed to you approximately one week prior to the start of the course will outline platform use as well as any headset requirements or suggestions. Each registrant must provide their own laptop or desktop computer and other equipment (such as a headset) in order to fully and successfully participate in the course. Please test your login information a minimum of 48 hours in advance on your course start date on the computer you will be using for the course.


Course Materials

Your login instructions for the course(s) and any applicable pre-work/homework will be sent to the email address you provided approximately one week prior to the start of the course. If you have not received your information by that time, please check your junk mail folder before contacting us.


CPT Points

Training magazine Events are pre-approved by the International Society of Performance Improvement (ISPI). You can earn up to 12 CPT points to re-certify as a Certified Performance Technologist (CPT) with any Training magazine Conference or Certificate Program. Full information on CPT certification can be found at ispi.org/cpt.


Course Rates

Your course rate (registration fee) covers ONE attendee. Group discounts are available for groups of 3 or more from the same company/organization. Please click here to submit your group discount inquiry. Registration fees vary by course. To locate the rates for your course, click on the course title to the right and scroll down to the 'Course Rates' section. For a quick listing of all courses, just click on  'Download Brochure' in the upper right of this page and go to the course of your choice.


Discounts

Register 30+ days prior to the course start date and you'll automatically receive $150 off the regular registration rate via our Early Bird Discount. Discounts cannot be applied retroactively. One discount code per person. No other discounts apply.  See also "Group Discounts".


eBadges

You have the opportunity to earn both a Certificate of Completion and an eBadge. To earn both you must log in for and participate in each live course using the login email and password provided and successfully complete any homework assignments by specified deadlines. Failure to do so will result in forfeiture of your Certificate of Completion and eBadge and no refund will be issued. (Archives of sessions are intended for reviewal purposes only.) Certificates of Completion will be mailed via the U.S.P.S. and eBadges will emailed to you after your course ends and any applicable homework has been submitted and reviewed by the course presenter. Be sure to add alerts@credly.com to  your ‘safe list’ so you receive your ebadge. If you do not receive your Certificate of Completion or eBadge within two weeks of successfully completing the course, please contact us to confirm your mailing address and email address. See also "Certificate of Completion".


Group Discounts

Groups may register online. You will be prompted "To add additional attendee" on the Review page. In order to get a group discount on the Conference, all attendees must be from the same company/organization. Group discounts are available starting at Groups of 3 or more from the same company/organization. All discounts are for new registrations only. No other discounts apply. Discounts cannot be applied retroactively. Please click here to submit your group discount inquiry.


Invoices

Upon completing your registration, an invoice will be automatically sent by e-mail with the confirmation. Payment in full is due at least 10 business days prior to the course start date. If you need another copy of your invoice, please contact us.


Login Questions

Login details and any pre-work are typically emailed (to the email address you used when registering) one week prior to the start of the course date. If you did not receive your login information by that time, please check your junk mail folder before contacting us. Your registration fee and corresponding login information covers one (1) participant.


Mailing List Removal

If you would like to be removed from the mailing or email list, please send your request to us.


Missed Certificate Sessions

To earn your Certificate of Completion and eBadge, you must log in for and participate in each live course using the login email and password provided and successfully complete any homework assignments by specified deadlines. Failure to do so will result in forfeiture of your Certificate of Completion and eBadge and no refund will be issued. (Archives of sessions are intended for reviewal purposes only.) If you will miss a session due to an emergency please contact us ASAP.


Payment Methods/Payment Details

We accept Visa, Mastercard, American Express, Discover and checks (US funds on a US bank) and money orders (US Funds). If you are submitting a purchase order, please note your final payment is due at least 10 business days prior to the course start date. For information to pay by Wire Transfer (EFT) please contact us. For a copy of a W-9 see "W-9" below.

Payment in full for courses must be received a minimum of 10 business days prior to the course start date. Your registration fee covers ONE attendee. For group discounts, contact us.

Credit Cards: To make payment by credit card enter your card information when registering online OR select the 'Balance Due' option when registering, then call us with your credit card info at 847.620.4486 from 9:00am to 6:00pm Eastern Time Monday-Friday. We accept Visa, Mastercard, American Express and Discover cards.

Checks and Purchase Orders: A purchase order is not considered final payment. If we have not received your payment in full at least 10 business days prior to the course start date, you will be contacted for payment via credit card.

Please make checks payable to 'Training magazine and Conferences' and place each attendee's name on the remittance portion of your payment. (NOTE: Lakewood Media Group, LLC is the owner of Training magazine and Conferences; Netronix Corp/eShow is a 3rd party vendor handling the registration on behalf of Lakewood Media Group)

Mail checks or purchase orders to:

Training magazine and Conferences
c/o Netronix Corp. eShow
5 Executive Court Suite 2
South Barrington, IL 60010
Fax: 847.277.7414


PDUs (Professional Development Units )

PDUs can be earned by registrants taking the "Project Management" Live + Online certificate. For questions on PDUs for this course, registrants may contact the course presenter at info@russellmartin.com.


Purchase Orders

We accept purchase orders, but final payment by check or credit card is required at least 10 business days to the start of the certificate program. Purchase orders stating payment will be made after the course ends will NOT be accepted. If we have not received payment in full for your course by that time, you will be contacted for payment via credit card.


Recordings of Sessions

All courses are recorded and saved online for access by paid registrants approximately 24 hours after they run live. A link to recorded sessions will be emailed to participants after that session ends. Archives of sessions are intended for reviewal purposes only. To earn your Certificate of Completion and eBadge, you must log in for and participate in each live course using the login email and password provided and successfully complete any homework assignments by specified deadlines. Failure to do so may result in forfeiture of your Certificate of Completion and eBadge and no refund will be issued. If you will miss a session due to an emergency please contact us ASAP.


Registration Fees

Your registration fee covers ONE attendee. Group discounts are available for groups of 3 or more from the same company/organization. Please click here to submit your group discount inquiry. Registration fees vary by course. To locate the rates for your course, click on the course title to the right and scroll down to the 'Course Rates' section. For a quick listing of all courses, just click on 'Download Brochure' in the upper right of this page and go to the course of your choice.


Special Services/Assistance

If you require special services/assistance, please contact us at least 10 days in advance of the start of the certificate.


Substitution Policies

Substitution requests must be sent in writing to customer service at least 10 business days prior to the course start date.


Transfer Fees

Should you need to transfer to another course, you may do so once (a minimum of 10 business days prior to the course start date.) A course transfer fee of $50 will apply. Transfer requests must be sent in writing to customer service at least 10 business days prior to the course start date. See also "Cancellations and Refunds".


Wire Transfer

For information to pay by Wire Transfer (EFT) please contact us.


W-9 Form (Tax ID)

Click to download a W-9 form here. Lakewood Media Group, LLC, is a Veteran-owned small business.

 

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